Privacy Policy

Last updated: 2 September 2026

This Privacy Policy explains what personal information J. Wonyen collects when you visit or make a purchase at jwonyen.com, how we use it, who we share it with, and the rights you have over it.

1. Information We Collect

Information you give us

  • Name, email address, phone number, billing and shipping addresses
  • Order details and purchase history
  • Measurements and fit notes, where you provide them for a made-to-measure piece
  • Account login details, if you create an account
  • Messages you send through our contact form, email or social channels
  • Newsletter subscription preferences

Information collected automatically

  • IP address, browser type, device type and operating system
  • Pages viewed, products viewed, referring website and time spent on the site
  • Cookies and similar tracking technologies

We do not store your full payment card details. Card data is entered directly into our payment provider’s secure systems and is never held on our servers.

2. How We Use Your Information

  • To process, fulfil and deliver your orders
  • To communicate with you about your order, delivery and returns
  • To provide customer support and answer enquiries
  • To send marketing emails, where you have opted in
  • To improve our website, product range and customer experience
  • To detect and prevent fraud and abuse
  • To meet our legal, tax and accounting obligations

3. Legal Bases for Processing

Where the GDPR applies, we process your data on the basis of: performance of a contract (to fulfil your order), your consent (marketing emails and non-essential cookies), our legitimate interests (site security, fraud prevention, service improvement), and legal obligation (tax and record-keeping requirements).

4. Cookies

We use cookies to keep your cart working, remember your preferences, and understand how the site is used. Essential cookies are required for the site to function. Analytics and marketing cookies are used only where permitted. You can block or delete cookies through your browser settings, though doing so may prevent parts of the site, including checkout, from working correctly.

5. Sharing Your Information

We share personal information only with the service providers required to run the business, including:

  • Payment processors, to take payment securely
  • Shipping carriers and fulfilment partners, to deliver your order
  • Email and marketing platforms, to send order and newsletter emails
  • Website hosting and analytics providers
  • Professional advisers and authorities, where required by law

We do not sell or rent your personal information to third parties.

6. International Transfers

Because we ship worldwide and use international service providers, your information may be transferred to and processed in countries other than your own. Where this happens, we take reasonable steps to ensure your data remains protected to a standard comparable to that of your home country.

7. Data Retention

We keep order and transaction records for as long as required by tax and accounting law, typically 6 to 7 years. Marketing contact details are kept until you unsubscribe. Enquiry messages are kept for as long as needed to resolve the matter and for a reasonable period afterwards.

8. Your Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, where we are not required to keep it
  • Object to or restrict certain processing
  • Withdraw consent to marketing at any time
  • Request that your data be transferred to another provider

To exercise any of these rights, email info@jwonyen.com. We will respond within 30 days. We may ask you to verify your identity before acting on a request.

9. Marketing Emails

If you have subscribed to our newsletter, you can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us. Unsubscribing does not stop transactional emails about orders you have placed.

10. Security

Our site uses SSL encryption and we apply reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not directed at children under 16 and we do not knowingly collect their personal information. If you believe a child has provided us with data, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version takes effect once published on this page, and the date at the top will be updated.

13. Contact

Questions about this policy or about how we handle your data can be sent to info@jwonyen.com or submitted through our contact page.