Shipping Policy
Last updated: 2 September 2026
J. Wonyen ships worldwide. This policy explains how long your order takes to prepare, how it travels, and what to expect on arrival.
1. Order Processing
- Ready-to-wear and in-stock pieces: 3 to 7 business days to prepare and dispatch.
- Made-to-order pieces: 2 to 6 weeks, depending on the design, fabric and level of hand-finishing.
- Bridal and couture commissions: timelines are confirmed individually before production begins.
Processing time does not include transit time. Orders are prepared Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day.
2. Delivery Times
Once dispatched, estimated transit times are:
- United States: 3 to 7 business days
- Canada, United Kingdom and Europe: 5 to 10 business days
- Rest of the world: 7 to 14 business days
These are estimates provided by our carriers, not guarantees. Customs inspections, weather, peak seasons and local courier delays can extend them.
3. Shipping Rates
Shipping is calculated at checkout based on your destination, the weight of your order and the service selected. The exact amount is shown before you complete payment. Any promotional free-shipping threshold will be stated on the website and applied automatically at checkout.
4. Tracking
You will receive a confirmation email when your order is placed and a second email with a tracking number once it ships. Tracking can take up to 24 hours to become active. If you have not received a shipping confirmation within the processing times above, email info@jwonyen.com with your order number.
5. Customs, Duties and Import Taxes
International orders may be subject to import duties, taxes and customs handling fees charged by the destination country. These are not included in the product price or the shipping cost and are the responsibility of the customer. J. Wonyen has no control over these charges and cannot predict their amount.
If a parcel is refused at customs or returned because duties were not paid, the original shipping cost and any return charges will be deducted from your refund.
6. Delivery Addresses
Please check your address carefully at checkout. We are not able to change the delivery address once an order has been dispatched. Orders delivered to an incorrect address supplied by the customer are not eligible for a replacement or refund. If you notice an error, email us immediately at info@jwonyen.com and we will amend it if the order has not yet shipped.
We do not ship to P.O. boxes for high-value orders that require a signature.
7. Lost, Delayed or Stolen Parcels
If tracking shows no movement for 10 business days, contact us and we will open an investigation with the carrier. Investigations can take up to 14 business days to resolve. Once a parcel is marked as delivered by the carrier, responsibility passes to the customer; if it is missing after that point, report it to the carrier and to your local authorities. We will assist with any documentation you need.
8. Damaged Parcels
If your parcel arrives visibly damaged, photograph it before opening and email the images to info@jwonyen.com within 48 hours of delivery so we can raise a claim.
9. Split Shipments
If your order includes both in-stock and made-to-order pieces, we may ship them separately so the available items reach you sooner. You will not be charged extra for this.
10. Contact
For any shipping question, email info@jwonyen.com or use our contact page. We respond within 1 to 2 business days.